Delete Your RefreshMe Account

Last Updated: April 11, 2026

We respect your right to control your personal data. This page explains how to request the deletion of your RefreshMe account and what happens to your data after deletion.

Important: Account deletion is permanent and cannot be undone. Please make sure you have reviewed all information below before proceeding.

How to Delete Your Account

Option 1: Delete Directly in the App (Recommended)

Open the RefreshMe app on your device.
Tap the Profile icon in the bottom navigation bar.
Scroll down and tap Account Settings.
Tap Delete Account.
Confirm your identity when prompted.
Tap Confirm Delete to permanently delete your account.

Option 2: Submit a Deletion Request by Email

If you are unable to access the app, you can request account deletion by emailing us directly:

Send an email to admin@refreshmeapp.com with the subject line: Account Deletion Request

Please include the following in your email:

The email address associated with your RefreshMe account
Your full name as registered in the app
A brief statement confirming you wish to permanently delete your account

We will process your request and confirm deletion within 30 days.

What Data Gets Deleted

When your account is deleted, the following data is permanently removed from our systems:

Data Type	Action	Timeframe
Profile information (name, email, phone, photo)	Deleted	Within 30 days
Booking history and appointment records	Deleted	Within 30 days
Location data and preferences	Deleted	Within 30 days
Messages and communications	Deleted	Within 30 days
Reviews and ratings you submitted	Deleted	Within 30 days
Payment method details	Deleted	Immediately
Transaction records (for legal/tax compliance)	Retained up to 7 years	As required by law

Transaction records may be retained for up to 7 years as required by applicable financial and tax regulations. All retained data is anonymized where possible and is not used for marketing or profiling purposes.

Effect on Active Bookings & Payments

If you are a stylist with active or pending bookings, deleting your account will:

Immediately remove your profile from the RefreshMe platform.
Cancel all pending and future bookings associated with your account.
Stop any future payments processed through Stripe. Completed transactions are final and non-refundable.

We recommend completing or cancelling any active bookings through the app before requesting account deletion to avoid any unintended charges. RefreshMe charges a 10% platform fee on transactions processed through Stripe — there are no monthly subscription fees.

Contact Us

If you have any questions about account deletion or your data, please contact us:

RefreshMe Support Team
Email: admin@refreshmeapp.com
Response Time: We aim to respond to all inquiries within 48 hours

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